Which of the following is a self-serve workflow?

• A. A citizen uses a city's website to request and receive data in their desired format.
• B. A proficient FME Form user opens up their workspace and runs it.
• C. An FME Flow administrator runs a workspace using FME Flow.
• D. An Automation automatically runs to back up a database every night.

Answer: (A)

Self-serve workflows let end users initiate and complete tasks directly through an interface without requiring someone to run the process for them. A citizen using a city's website to request and receive data in their desired format exemplifies this: they can access, specify their needs, and obtain the data on their own, without IT staff performing the action each time. The other options involve someone with specialized knowledge or internal roles performing the work, or are backend automated tasks, none of which provide that end-user self-service experience.